Terms & Conditions

Orders

Any prices are quoted in USD$ and do not include any overseas duty or taxes.  Invoices are sent via email within 24-48hrs after an order is received from the customer.

 

Warranty Policy

Congratulations on purchasing your new Venom boat.

To ensure fast and easy operation on any future warranty repairs, print and fill out the warranty registration at the bottom of this page and send to Venom Boats Ltd, this warrants each new boat to be free from defects in material and workmanship under normal use and service.

 

Claims against defects in materials, parts or accessories are justified as follows.

Each boat comes with a 3 YEAR STRUCTURAL GRP WARRANTY.

The Hypalon (ORCA) pontoons have a 5 YEAR WARRANTY; conditions apply.

 

The Manufacturer (Stingray Marine) hereby warrants that the Venom Boat NZ Ltd  Boat sold herewith was thoroughly inspected at their factory and found to be of excellent quality.

 

This warranty is subject to the following conditions:

  • That the boat is assembled and treated in accordance with the instructions contained herein. Doc. No. SM-OM-085-001 issue: 02 | Date: 8 Mav 2020: 6 of 12

  • The proper installation of the electrical system and the engines is the responsibility of the distributer and any damage that has occurred during the installation is the sole responsibility of the distributor and not Stingray Marine.

  • That the manufacturer shall not be liable for any damage due to abuse and/or failure to follow the instructions contained herein.

  • The warranty does not cover consequential damaged.

  • That the boat is not used for racing or commercial purposes.

  • That the boat is not operated with engines that exceed the HP rating for the specific model.

  • Defective pontoons will be repaired or replaced with the replacement being done at a reputable repairer as advised by Venom Boats NZ Ltd in accordance with the following formula.

    • Year 2 - 30% discount

    • Year 3 - 20% discount

    • Year 4 – 10% discount

    • Year 5 – 10% discount

Please Note:

1. The above warranty is not transferable from the original Purchaser.

 

2. Unless stated otherwise Venom Boat NZ Ltd’s warranty is only applicable to the hull, pontoons and the fitment of the fuel tanks excluding the connection of the fuel lines.

 

3. Repairs provided for in this warranty will be undertaken at the manufacturer's factory or at a workshop specifically appointed for by Venom boats NZ Ltd.

 

4. AII goods and services supplied by Venom Boats NZ Ltd are ex works, all transport packing and insurance is the sole responsibility of the purchaser and is for the purchasers account.

 

5. The Purchaser must deliver his boat to and fetch from the designated workshop at their own expense.

 

6. This warranty does not cover accidental tearing or other damage due to contact with sharp rocks or other sharp articles or instruments, neither does it cover accessories such as valves, pumps, ropes, eye-rings, floorboards, keel structures and plugs.

 

7. Hypalon ORCA (material only) carries a 5 year warranty for normal use.

 

8. Abuse and normal wear and tear is not covered by this warranty.

 

9. Pontoons that are operated whilst not properly inflated will not be covered by the warranty.

 

10. Damage resulting from over or under inflation of pontoons is not covered by the warranty.

 

1 1. The repair cost for exported boats will be based on South African labour rates.

 

12. Claims must be approved in writing by Stingray Marine.

Venom Boats Ltd or its authorised representative will repair, or at its option, replace any of the shortcomings described above under the respective warranty periods. In the event of a claim, you must report the defect in writing or by email to Venom Boats Ltd (sales@venomboats.com), include the model number, hull identification number, vendor name and a receipt with date of purchase, your contact details and information about what the error or defect is. Pictures of the affected area is also needed to assess the course of action. One of our representatives will contact you to make arrangements that cause as little inconvenience to you as possible.

 

For additional information and or to make a claim please e-mail sales@venomboats.com

 

Venom Boats - Warranty Registration Card

 

​Name:

 

Address:

 

Phone number:

 

E-mail:

 

Boat HIN number:

 

Date of purchase:

 

Note: Please complete and return this form to your Venom Boats representative within 30 days of purchase for your warranty to be effective. Thus permitting the owners / buyers to have read and understood the conditions of limited warranty and you have full warranty.

 

 

Payment Policy

We accept the following methods of payment:

  • International Bank transfers

  • Credit card payments (3% surcharge applies)

 

For bank account details, please send an email to:  sales@venomboats.com

Please write your name and invoice number at time of transfer so we can track your payment with no issues.

 

On receiving your order or quote, we will e-mail you a detailed invoice for you to check and confirm the details. 

 

If made to order we then require a 50% deposit to start the production of your custom built hand made Venom Boat.  The remaining 50% is payable prior to shipping.

 

Any questions or queries please email sales@venomboats.com.

 

 

Website Terms & Conditions

This website is owned by Venom Boats Ltd.

These terms of use apply to the use of this website and to any information you may send to us or submit to the website. By accessing and browsing this website you are deemed to have read and understood and are bound by these terms of use as set out each time you access this website. 

 

We may change the content of this website and these terms of use at any time without notice and it is your responsibility to revisit this page to re-read these terms of use. Any revised terms will take effect as at the date of its posting on this website, and your continued use of this website indicates your acceptance of these terms.

 

All material contained in this website is protected by intellectual property rights. All intellectual property on this website is owned by Venom Boats NZ Ltd. 

 

You may access, view, reproduce and print the content on this website provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgment of rights in the relevant content. If you wish to link to any part of this website, you must obtain prior written consent from Venom Boats NZ Ltd does not guarantee the content on this website will be current, accurate or complete when you access it. You recognise that information contained on this website may become out of date over time. The content of this website is provided on an “as is” basis. You are solely responsible for the actions you take in reliance on any content on, or accessed through this website. Users seeking to rely on or verify any content on this website should contact Venom Boats NZ Ltd directly. 

 

Venom Boats NZ Ltd will not accept any liability, loss, or damage of any kind arising from any inaccuracy or omission in or the use of or reliance upon any information on this website. To the extent permitted by law: 

 

All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this website or the content on or accessed through it; and 

We will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this website or the content on or accessed through it. 

We do not warrant that the website, content or the servers that make it available are virus, error or free of other harmful components. Service may from time to time be interrupted. The operation of this website may be suspended or discontinued for support or maintenance work. Access may be terminated either in relation to specific users or generally at any time and without notice.  

If you are dissatisfied with this website or any content or material on it, your sole exclusive remedy is to discontinue use of this website. 

This website may contain links to third party websites. Such links do not imply that Venom Boats NZ Ltd checks, endorses, approves or agrees with the third party websites it links to. No condition, warranty or other terms or representation is given in relation to any such websites.   

Venom Boats NZ Ltd may collect, retain and update personal information about you which you provide both: 

Directly, for example, by you sending us an email enquiring about information or to go on mailing lists; and 

Indirectly through your use of this website. 

 

Venom Boats NZ Ltd may use this information for purposes connected with providing, monitoring and marketing existing and future products and services to you.

 

You are entitled to access and correct the personal information Venom Boats NZ Ltd holds about you at any time. 

 

This website and content has been prepared in accordance with the requirements of New Zealand law. These terms and any matters or disputes connected with this website will be governed by New Zealand laws and will be dealt with by New Zealand courts.